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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – "Some managers make the mistake of thinking that delegation is about letting go. Sadly, delegation is not at all about letting go of work. Delegation is all about getting work done through others – and that is an intense, hands-on endeavor. Delegation is the true art of empowerment, but it turns out to be a rather mundane art: it is simply clearly articulating goals, specifications, and deadlines."
– Bruce Tulgan, It's Okay to Be the Boss, page 102.
