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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – "When you are the manager who is 'all over the details,' you will be respected and powerful due, if nothing else, to the very fact you track performance so closely. ... In the real world, growth and development follow when a person's concrete actions are subjected to rigorous and honest evaluation on an ongoing basis and the person is able to use that information to practice and fine-tune. In order to do that, you have to keep score – in writing."
– Bruce Tulgan, It's Okay to Be the Boss, pages 107 and 110.
