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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – "It is never helpful to "name" a behavior if you are trying to get someone to change it. Instead, describe behavior ... connect the behavior with concrete work outcomes ... then spell out the behavior you want to see instead. ... You'll be amazed at how many seemingly intangible issues can be made tangible just by doing the hard work of clarifying expectations."
– Bruce Tulgan, It's Okay to Be the Boss, pages 129 and 131.
